1. About this agreement
This agreement governs your use of the wukong app and website operated by PGI CIPTA SDN. BHD. Please read it together with our Privacy Policy before registering or ordering. Use of a particular feature is also subject to the prices, availability, delivery area and terms shown before you confirm it. Nothing in this agreement excludes rights that applicable consumer law does not permit us to exclude.
2. Your account
You may browse available services without signing in. Features such as placing orders and managing saved addresses require an account. Use a phone number you are authorised to use and keep verification codes and login credentials confidential. An unregistered number may create an account after successful verification. Provide accurate information and tell us promptly if you suspect unauthorised access. You must have legal capacity to enter a contract, or use the service with the permission and supervision of a parent or guardian where permitted.
3. Locations and availability
Restaurants, products, delivery coverage, prices and currencies depend on the country, city and delivery address selected in the app. A default Kuala Lumpur location may be used until you select an address. Confirm the actual delivery address before ordering. A displayed listing is not a guarantee that a merchant, product or delivery service is currently available. Features that are not yet open in a city, including VIP Card, are not a promise of future availability or pricing.
4. Products and placing an order
Check product descriptions, selected options, quantity, contact details, delivery address and any notes before submitting an order. Menu photos are illustrative; check ingredients, allergens and dietary needs with the merchant before ordering. Your order request is sent for processing and acceptance. If a merchant cannot fulfil it, the app or support will provide the available next steps. Do not assume an order is accepted solely because you pressed the submit button.
5. Prices and payment
The checkout screen displays the applicable currency, product subtotal, packaging, delivery and other charges, discounts and total payable before submission. Coupon conditions and availability are shown in the app. Use a payment method you are authorised to use. Payments may be handled by an external provider when that method is enabled, and its applicable terms also apply. A payment authorisation or bank debit alone does not establish merchant acceptance. If a result is unclear, check the order and payment status or contact support before paying again.
6. Delivery and receiving your order
Estimated delivery times are estimates and may change due to merchant preparation, traffic, weather, access restrictions or other conditions. Be reachable at the contact number supplied and provide accurate access and address instructions. Merchants and delivery providers receive the order and contact details needed for fulfilment. Report missing, incorrect, damaged or unsafe items promptly with the order reference and relevant evidence. Your statutory rights remain unaffected.
7. Cancellation, refunds and complaints
Cancellation and refund options depend on the order status, preparation stage, payment method and the terms shown for that order. Sending a cancellation request does not itself confirm cancellation. Use the options shown in the order or email support with the order reference. We will assess complaints and communicate the outcome. Any approved refund is processed through the applicable payment route; actual receipt can depend on the payment provider. We do not impose a blanket exclusion of refunds or applicable consumer remedies.
8. Acceptable use and content
Do not use the service for fraud, unlawful purchases, harassment, infringement or interference with other users or systems. Do not submit false reviews, misuse promotions or bypass service protections. Only upload information and content you have the right to provide. We may restrict access reasonably when necessary for security, suspected unlawful activity or a material breach, and provide a way to contact us about the restriction.
9. Service changes and responsibility
We may maintain, update or suspend affected functions for operational or security reasons. Product information supplied by merchants and third-party payment or delivery services can change. We remain responsible for our own obligations under applicable law; merchants and providers remain responsible for theirs. We do not guarantee uninterrupted service, but this does not remove any legal duty to provide remedies for a failure for which we are responsible.
10. Ending your account and updates
You can stop using the service and submit an account deletion request in the app under Account → Settings → Delete account. A confirmation is required before submitting. Requests are reviewed, usually within 24–72 hours; submission does not mean the account has already been deleted. Outstanding orders, payment or refund disputes and records required by law may need to be resolved or retained. We will explain if an outstanding obligation or legal exception prevents part of a deletion request. You can also email us about privacy rights or the progress of a request. Changes to this agreement show an updated date; material changes will be communicated appropriately and consent obtained where legally required. Updates do not retrospectively remove rights arising from existing orders.
11. Law, rights and contact
This agreement is subject to the laws applicable to the services and, for services supplied in Malaysia, Malaysian law, without removing mandatory protections available to you. You may contact us to resolve a dispute and use competent courts, tribunals or other remedies available under applicable law. The operator and contact details below apply to both this website and the wukong app.
Contact us
- Service operator
- PGI CIPTA SDN. BHD.
- Registered address
- 31 C, Jalan Titiwangsa 2, Taman Tampoi Indah, 81200 Johor Bahru, Johor Darul Ta'zim, Malaysia
- Privacy & support
- kyzrend@pgicipta.pics